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| The order guide for Guest |
Membership is not necessary to order.
But membership has advantages such as discount or Point. |
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Flowers and materials may vary depending on availability. |
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※ The goods depends on delivery area and weather condition. So colors or kinds of the flowers could be changed.
※ Please let me know the number of candles when you order cake. This cake is from acknowledged bakery to maintain the freshness.
※ All products will be made and hand delivery by local florists except for the parcel service products.
※ Chocolate, Candy, and Pepero(Optional product) can be delivered in an upgraded size if multiple quantities are selected.
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※ Designated Products by Region |
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For funerals not listed below, we can deliver [3-tier, 4-tier, 5-tier wreaths, condolence baskets].
However, the regions and funeral halls listed below only allow designated products, so please check the table carefully before ordering.
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Designated Product |
Region / Funeral Hall |
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[Rice Wreath]
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Chungnam: Yesan Jungang Funeral Hall
Gyeongbuk: All of Cheongdo
Gyeongnam: All of Miryang, Sancheong
Jeonnam: Wando (Gogeum, Daeseong, Wando Funeral Hall), Gokseong (Okhwa Funeral Hall)
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[Condolence (Portrait) Basket]
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Seoul: Nowon-gu The Joeun Nursing Hospital (allows baskets, objet)
Daegu: Catholic University Hospital
Gyeongbuk: Goryeong
Gyeongnam: Changwon Municipal Memorial Park, Masan Medical Center (allows baskets, objet)
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[Funeral Tribute Wreath]
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Seoul: Nowon-gu The Joeun Nursing Hospital (allows baskets, objet)
Gyeonggi: Pyeongtaek (except Pyeongtaek Funeral Culture Center), Anyang Funeral Hall
Daejeon: Yuseong Han Family Hospital
Sejong: Sejong City
Chungbuk: Cheongju
Chungnam: Yesan, Asan, Seocheon, Cheonan
Gyeongbuk: Gimcheon Medical Center
Gyeongnam: Geochang
Busan: Yeongnak Park, Gijang Nuclear Hospital, Dongrae Bongsaeng Hospital
Ulsan: Ulju Sky Park Funeral Hall
Jeonbuk: Buan, Jeongeup
Jeonnam: Yeosu
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1. Customer Service Hours
Weekdays: 09:00 – 18:00
Saturday: 09:00 – 12:00
Sunday: Closed
※ Funeral Orders on Holidays(and Sunday) (09:00 – 17:00): Orders and same-day delivery are available 365 days a year regardless of holidays.
※ For orders placed on holidays, please select the next business day as the delivery date.
※ The administrator will update the order to the current date and proceed with delivery.
※ Orders placed outside business hours will be processed sequentially on the next business day.
※ Phone and KakaoTalk consultations are available during business hours only, but online orders can be placed 24/7.
2. Delivery Information
※ Same-Day Express Delivery: Delivery will be made within About 3–4 hours after order confirmation.
※ Delivery may be delayed due to traffic, distance, or high order volume on special days.
※ On peak days like Mother's Day or Valentine's Day, specific time requests may not be possible → delivery will be made throughout the day in order of processing.
※ Delivery Area: All regions in South Korea
※ Delivery Method: Flowers and related products are made and delivered by a local florist near the delivery location.
※ Some rural areas may incur additional delivery fees or may not be serviceable.
※ Courier Items: Shipped via designated courier. If no specific delivery date is provided, items will be shipped within 1–2 business days from the order date.
※ Delivery Confirmation: A confirmation email will be sent to the email address provided in the order upon completion of delivery.
※ If delivery needs to be redone due to incorrect address or contact info, additional delivery charges may apply.
3. Product Information
※ Due to the nature of fresh flowers, the types of flowers and packaging materials may vary depending on the season and region.
※ Funeral wreaths are created using a mix of fresh and artificial flowers.
※ The type of potted plants may change depending on inventory availability.
4. Optional Products
※ The listed price of optional items includes preparation and delivery fees.
※ If multiple chocolates, candies, or Pepero(Chocolate sticks) options are selected, they may be combined into a larger-sized product for delivery.
※ If you specify the desired cake type in the 'Comments for delivery' section on the order form, we will prioritize purchasing that product when possible.
※ The cake type may vary depending on availability at the bakery.
※ Cakes come with complimentary event candles. If the number of candles is not specified, they will be included at our discretion.
※ Optional items cannot be delivered independently and must be ordered together with a main flower product.
5. Payment Information
Supported Payment Methods: international credit cards, PayPal, Korean credit cards, reward points
[International Credit Cards]
※ Accepted cards: VISA, Master, AMEX, JCB
※ A foreign transaction fee (0.1–0.3%) may be charged by the card issuer.
※ Final billed amount may vary slightly due to exchange rate fluctuations between payment and billing dates.
※ International payment by Credit card must be enabled for international transactions.
[PayPal]
※ Payment can be made via PayPal to our account: kfmall8@naver.com
※ A confirmation email will be sent once payment is verified (verifications outside business hours may be delayed).
※ If the PayPal account name does not match, verification may be delayed or missed.
※ Please include your order number in the PayPal comment to help us confirm your payment.
[Korean Credit Cards]
※ All major card issuers (BC, KB Kookmin, Samsung, Shinhan, Lotte, Hyundai, etc.) accepted.
※ If you provide your credit card information, we will process the payment using the key-in method.
[Reward Points]
※ Can be used once a minimum of $10 points is accumulated.
※ Partial use is also allowed.
6. Order Cancellation, Exchange, and Refund
※ Orders can be canceled only before the product is prepared.
※ Please contact us by phone (+82-2-785-7118) or email (sales@koreaflowermall.com)
※ Since fresh flower products are custom-made upon order, cancellations are not possible after preparation begins. We appreciate your understanding.
7. Additional Information
※ A photo of the completed delivery will be sent by email after delivery.
※ Photos may not be available in some regions or circumstances.
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Korea Flower Mall(IHANBIZ Co., Ltd.)
11, Dangsan-ro 41-gil,Yeongdeungpo-gu,
Seoul, South Korea
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