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※ Orders received after the same-day cutoff time will be delivered on the next business day.
※ Delivery on Sundays and public holidays is also available. However, only reserved orders can be delivered.
※ All of these products are for South korea delivery only.
※ Internet order: 24 hours a day / 7 days a week
※ Delivery Time : After order and payment confirmation, delivery will be completed at the specified delivery time.
※ Delivery charge : Free shipping throughout Korea (additional shipping charges may apply for value-for-money items).
※ Etc : Delivery time may be changed in remote, mountainous, or island areas, depending on the local circumstances.
※ Special day(St. Valentine's Day, White Day, and Mother's Day) can be designated only as far as either morning or afternoon .
※ Delivery Confirm : Send to you by e-mail or Checking by Order state confirm on top menu.
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1. Customer Service Hours
Weekdays: 09:00 – 18:00 / Saturday: 09:00 – 12:00 / Sunday: Closed
※ Funeral Orders on Holidays(and Sunday) (09:00 – 17:00): Orders and same-day delivery are available 365 days a year regardless of holidays.
※ For orders placed on holidays, please select the next business day as the delivery date.
※ The administrator will update the order to the current date and proceed with delivery.
※ Orders placed outside business hours will be processed sequentially on the next business day.
※ Phone and KakaoTalk consultations are available during business hours only, but online orders can be placed 24/7. |
2. Product Information
※ Due to the nature of fresh flowers, the types of flowers and packaging materials may vary depending on the season and region.
※ Funeral wreaths are created using a mix of fresh and artificial flowers.
※ The type of potted plants may change depending on inventory availability. |
3. Optional Products
※ The listed price of optional items includes preparation and delivery fees.
※ If multiple chocolates, candies, or Pepero(Chocolate sticks) options are selected, they may be combined into a larger-sized product for delivery.
※ If you specify the desired cake type in the 'Comments for delivery' section on the order form, we will prioritize purchasing that product when possible.
※ The cake type may vary depending on availability at the bakery.
※ Cakes come with complimentary event candles. If the number of candles is not specified, they will be included at our discretion.
※ Optional items cannot be delivered independently and must be ordered together with a main flower product. |
4. Payment Information
Supported Payment Methods: international credit cards, PayPal, Korean credit cards, reward points
[International Credit Cards]
※ Accepted cards: VISA, MASTER, AMEX, JCB
※ A foreign transaction fee (0.1–0.3%) may be charged by the card issuer.
※ Final billed amount may vary slightly due to exchange rate fluctuations between payment and billing dates.
※ International payment by Credit card must be enabled for international transactions.
※ If you provide your credit card information, we will process the payment using the key-in method.
[PayPal]
※ Payment can be made via PayPal to our account: kfmall8@naver.com
※ A confirmation email will be sent once payment is verified (verifications outside business hours may be delayed).
※ If the PayPal account name does not match, verification may be delayed or missed.
※ Please include your order number in the PayPal comment to help us confirm your payment.
[Korean Credit Cards]
※ All major card issuers (BC, KB Kookmin, Samsung, Shinhan, Lotte, Hyundai, etc.) accepted.
※ If you provide your credit card information, we will process the payment using the key-in method.
[Reward Points]
※ Can be used once a minimum of $10 points is accumulated.
※ Partial use is also allowed. |
5. Order Cancellation, Exchange, and Refund
※ Orders can be canceled only before the product is prepared.
※ Please contact us by phone (+82-2-785-7118) or email (sales@koreaflowermall.com)
※ Since fresh flower products are custom-made upon order, cancellations are not possible after preparation begins. We appreciate your understanding. |
6. Additional Information
※ A photo of the completed delivery will be send by email after delivery.
※ Photos may not be available in some regions or circumstances. |
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