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1. Ordering & Delivery Time
- - Online orders: Accepted 24/7, year-round
- - Standard delivery: After your order and payment are confirmed, delivery is made in sequence at your requested time.
- - Orders placed before 6:00 PM(KST): Same-day delivery available. Orders placed after 6:00 PM: Delivered the next day.
- - Sundays & public holidays: Only online orders are accepted. Phone, KakaoTalk, and email support are unavailable.
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2. Delivery Area & Fees
- - Delivery area: Nationwide within South Korea (international delivery not available).
- - Delivery fee: Free nationwide (additional fees may apply to some products).
- - Additional fees may apply, or delivery may be restricted, for islands and mountainous areas.
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3. Important Notes
- - Required information for weddings: Please provide the name of the groom, the bride, or their parents (the hosts of the wedding).
- - Wedding wreaths are delivered only for orders received at least one day before the ceremony.
- - The color of the center accent flower may change depending on stock availability.
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4. Designated Products by Region
- - Some regions (funeral halls) accept only designated products. Please refer to the table below.
- - All products can be delivered to other regions.
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5. Checking Delivery Status
- - We will send updates from order receipt to delivery completion to the email address you provided.
- - You can also check progress via "Order Status" in the top menu. (Real-time tracking is not supported.)
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1. Customer Service Hours
Weekdays: 09:00 – 18:00 / Saturday: 09:00 – 12:00 / Sunday: Closed
※ Funeral Orders on Holidays(and Sunday) (09:00 – 17:00): Orders and same-day delivery are available 365 days a year regardless of holidays.
※ For orders placed on holidays, please select the next business day as the delivery date.
※ The administrator will update the order to the current date and proceed with delivery.
※ Orders placed outside business hours will be processed sequentially on the next business day.
※ Phone and KakaoTalk consultations are available during business hours only, but online orders can be placed 24/7. |
2. Product Information
※ Due to the nature of fresh flowers, the types of flowers and packaging materials may vary depending on the season and region.
※ Funeral wreaths are created using a mix of fresh and artificial flowers.
※ The type of potted plants may change depending on inventory availability. |
3. Optional Products
※ The listed price of optional items includes preparation and delivery fees.
※ If multiple chocolates, candies, or Pepero(Chocolate sticks) options are selected, they may be combined into a larger-sized product for delivery.
※ If you specify the desired cake type in the 'Comments for delivery' section on the order form, we will prioritize purchasing that product when possible.
※ The cake type may vary depending on availability at the bakery.
※ Cakes come with complimentary event candles. If the number of candles is not specified, they will be included at our discretion.
※ Optional items cannot be delivered independently and must be ordered together with a main flower product. |
4. Payment Information
Supported Payment Methods: international credit cards, PayPal, Korean credit cards, reward points
[International Credit Cards]
※ Accepted cards: VISA, MASTER, AMEX, JCB
※ A foreign transaction fee (0.1–0.3%) may be charged by the card issuer.
※ Final billed amount may vary slightly due to exchange rate fluctuations between payment and billing dates.
※ International payment by Credit card must be enabled for international transactions.
※ If you provide your credit card information, we will process the payment using the key-in method.
[PayPal]
※ Payment can be made via PayPal to our account: kfmall8@naver.com
※ A confirmation email will be sent once payment is verified (verifications outside business hours may be delayed).
※ If the PayPal account name does not match, verification may be delayed or missed.
※ Please include your order number in the PayPal comment to help us confirm your payment.
[Korean Credit Cards]
※ All major card issuers (BC, KB Kookmin, Samsung, Shinhan, Lotte, Hyundai, etc.) accepted.
※ If you provide your credit card information, we will process the payment using the key-in method.
[Reward Points]
※ Can be used once a minimum of $10 points is accumulated.
※ Partial use is also allowed. |
5. Order Cancellation, Exchange, and Refund
※ Orders can be canceled only before the product is prepared.
※ Please contact us by phone (+82-2-785-7118) or email (sales@koreaflowermall.com)
※ Since fresh flower products are custom-made upon order, cancellations are not possible after preparation begins. We appreciate your understanding. |
6. Additional Information
※ A photo of the completed delivery will be send by email after delivery.
※ Photos may not be available in some regions or circumstances. |
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